Height of arrogance

KanCare officials need well crafted charm offensive

By FINN M. BULLERS
Freelance writer/editor

When a holiday guest enters your home, social etiquette Midwestern style demands your best manners — maybe a welcoming cup of pretty-strong coffee and most certainly a Scandinavian sweet.

So it came as a simple case of bad manners — not to mention poor public image creation — when for-profit, managed-care officials in Kansas snarled at “East Coast” interlopers who in December had the audacity to “parachute” into the Topeka prairie to lecture them on how to improve the care of 380,000 Kansans. Continue reading

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