If the customer is always right then something’s wrong

David Chartrand

David Chartrand

Last October, a server at Carrabba’s Italian Grill in Kansas City found this note written on the back of a customer’s credit card receipt: “We cannot in good conscience tip you, for your homosexual lifestyle is an affront to GOD. Queers do not share in the wealth of GOD, and you will not share in ours.”

Last February, an Applebee’s customer in St Louis wrote this on a server receipt:  “I give God 10%, why do you get 18?”  And a table of St. Louis Red Lobster customers became irate at a waitress who filled their water glasses too often. One of them threw a water glass that struck the waitress in the head.

It may be time to beef up the security in our restaurants, hotels, and grocery stores. Better yet, it’s time for an overdue look at the theory that, “The customer is always right.” Continue reading

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